Agentic AI
AI that plans, uses tools, receives feedback from the environment, and can act with partial autonomy.
Plain English
The product is no longer only generating content; it is participating in a workflow.
Example
A support agent classifies a ticket, fetches account data, drafts a refund, and asks a human to approve the action.
Why it matters
Agentic systems change product, security, and UX design because the software can affect external systems.